Our promise

If you are not fully satisfied with your purchase, let us help you with a free return(Shipping fee not included). This policy applies to purchases from this website (metasill.io).

 

Return Period 14 days

If you want to return your purchase, please know that the time period begins the day you receive your product. This policy applies to purchases from this website (metasill.io).

 

Like-new condition

Items need to be returned in a like-new condition. Items that have been installed, damaged, unsanitary, dented, scratched, or missing major contents may be denied a return. 

 

Refund method and timing

With a few exceptions, we will reimburse you for returned items in the same way you paid for them. 

We will process return requests within 15–20 business days. Depending on your payment method’s processing time, it may take up to 7 business days after we process the return to reflect on your account.

*If you would like us to cover your return shipping costs, contact MetaSill to get a return shipping lable

 

Returns lacking proof of purchase

Reimbursements on returns lacking proof of purchase may require an email address, which may be denied or limited.

 

Product accessories and packaging

Please return items with all accessories and packaging. If you do not, we may either deny the return or allow a return with a non-refundable deduction on your refund for what is missing.